FrontLine Heroes! A Story of Saving Lives.

Life and death decisions call for a special kind of leadership. Frontline Heroes guides your organization on its journey to answer that call.

Well-led Fire and Emergency Service agencies are some of the most effective organizations in the World. Their mission—to make high-pressure life and death decisions in an instant—is extraordinary. So are the results they achieve. And if your organization is seeking to improve its own outcomes, take a cue from the top-of-the-line processes revealed in Frontline Heroes.

As the book reveals, there's nothing mysterious about achieving excellent outcomes. It doesn't require specific products or out-of-the-ordinary leaders or employees. Rather, excellence is based on a carefully constructed series of steps—steps that can help any organization easily identify what it's doing right and build upon those successes. These steps will not only focus your organization's energy on successful outcomes, they'll help you celebrate the journey you've undertaken in your quest to be the best. Frontline Heroes beautifully illustrates how leaders work to create order out of chaos.

This is a book about leading from the front, motivating the team, and using very basic principles to get the job done. You'll learn lessons that can be directly applied to tough challenges in your own organization.

Frontline Heroes is written in the context of a realistic organization. Although the story is fictional - the results are not. Throughout my career, I have found that all readers learn from different styles of writing. Some like to read textbooks filled with details, "how to's" and a simple straightforward dialogue. Others learn more effectively by losing themselves in a story and relating symbiotically to the characters. Understanding how these principles can be applied in a real-world environment is only limited by your imagination.

The book follows the experiences of paramedic Frank Benjamin, who wants more from his job than just "showing up." With Frank you'll experience the highs and lows of being the person in charge. Watch as he experiences the change from "one of the guys" to the expectations of leadership.

Often I have been asked "I'm not a firefighter…will these tools work for me?" Simply put, YES! The story follows one individual - in this case a firefighter. While you'll experience the excitement of the emergency services field, the tools and techniques offered work well in any organization. Let me show you, through Frank, how important each of the tools are for your success. While depicted in a fictional organization, these tools have been tested time and time again in real world organizations.