Achieving Excellence in the Fire Service

This text emphasizes the need for constant focus on quality and commitment to improving fire departments' service and cost effectiveness—while maintaining a level of excellence. It applies quality improvement principles to the fire service and integrates them into overall management and administration strategies of a fire department. Comprehensive coverage presents students with a history of system evaluation in the fire service, to quality management, to strategic quality planning, and much more.

(2003) 110 Pages