Crisis Communications Handbook

Crisis Communications Handbook

Jane's Crisis Communications Handbook is the 'must have' resource for all organisations that could confront any type of crisis - natural disaster, terrorism, workplace violence or mass-casualty transportation accidents. The Handbook provides detailed crisis communications procedures with expert input from crisis beat reporters and emergency responders, in the public and private sectors. Whether your official title is Public Information Officer, or you are just assuming that role in a crisis, Jane's Crisis Communications Handbook guides you through interacting with stakeholders, working with the media to inform, direct and calm the public, and also outlines how to establish an effective crisis communications team.

Key contents include:

Response procedures for natural disasters, human-caused hazards and mechanical malfunctions

Public and private sector co-operation

Creating a Joint Information Centre

Establishing a crisis communications team and strategy

Stakeholder relations, including guidance on the psychological effects of a crisis

Fostering relationships with the media

Interview dos and donts

Press releases and press conferences

Managing media pools

Organizing anniversaries